Return Authorization Policy
At DOW Electronics, we understand not everything is a perfect fit. If you can answer YES to the following questions we offer you a No Hassle Return Policy:
- Was the product purchased from DOW?
- Will it be returned in the original packaging?
- Is the product in like new re-sellable condition?
Then Good News! You may Request a Return Authorization anytime, 24 hours a day at DOWELECTRONICS.COM
Call or email our Counter or Inside Sales Department and provide the following information:
- Part # for return
- Reason for Return
- Does the customer want replacement or credit?
If you answered no to any of the questions above or experience any difficulties, please call 1-800-627-2900 ext. 3397, as we may need more information to complete your return. Defectives may require trouble shooting or case numbers from the manufacturer. Please review their policy and contact at the number on this link. Click for service contacts.
Shipping damage must be noted when receiving and hidden damage must be reported in 5 days of purchase from DOW Electronics.